My computer that my Son give me, is unuseable due to a supposed anti-virus product claiming it must be activated because everything is infected (all other software). It will not let me do a "system restore", run Microsoft Essentials or Microsoft Fix-It Center all of which were installed and functioning when this happened. It takes me to a website propccleaner.com" and insists I pay a fee to activiate their product to solve the problem. It will not allow me to access any of the Microsoft sites or any other website - warning me that they are infected and not allowing me to continue unless I activate their product...........What should/can i do???
Description of Propccleaner.com
Propccleaner.com is a webpage which promotes the Pro PC Cleaner program. Pro PC Cleaner is a software program developed by Rainmaker Software Group. During setup, the program registers itself to launch on boot through a Windows Schedule Task in order to automatically start-up. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named pro pc cleaner.exe. The installed file UpDates.exe is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. This program seems to be a useful application to optimized computer, however, it is found to be a rogue antivirus.
After this Pro PC Cleaner installed on your computer successfully, it will change the computer setting. When computer starts up, it can run automatically at the background. It will pop up to scan your computer when you get into the windows desktop. After scanning, Pro PC Cleaner will show a false resulf to cheat you that there are many infections on your computer. And you will be redirected to propccleaner.com to purchase the whole version of this program. You should not believe in it. There are many paid antivirus program, but Pro PC Cleaner is a rogue one. You should close this propccleaner.com pop-up immediately and remove Uninstall Pro PC Cleaner. It is suggested to scan your computer with a well-known antivirus program like Spyhunter to check out the problem and remove viruses.
After this Pro PC Cleaner installed on your computer successfully, it will change the computer setting. When computer starts up, it can run automatically at the background. It will pop up to scan your computer when you get into the windows desktop. After scanning, Pro PC Cleaner will show a false resulf to cheat you that there are many infections on your computer. And you will be redirected to propccleaner.com to purchase the whole version of this program. You should not believe in it. There are many paid antivirus program, but Pro PC Cleaner is a rogue one. You should close this propccleaner.com pop-up immediately and remove Uninstall Pro PC Cleaner. It is suggested to scan your computer with a well-known antivirus program like Spyhunter to check out the problem and remove viruses.
Instructions to Get Rid of Propccleaner.com
Solution 1. Remove Propccleaner.com manually.
Step 1: Stop related running processes in Windows Task Manager first.
( Methods to open Task Manager: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC or Press the Start button->click on the Run option->Type in taskmgr and press OK.)
Step 2: Remove any infection related program from Control Panel.
Windows Vista and Windows 7
1. Open the Start menu.
2. Click Control Panel and click Uninstall a program.
3. Remove the related programs.
Windows XP
1. Open the Start menu.
2. Click Control Panel and then click Add or Remove Programs.
3. Uninstall related programs.
Windows 8
1. Press Win+R.
2. Type in control panel and click OK.
3. Select Uninstall a program.
4. Remove the related programs.
Step 3: Remove propccleaner.com from browser
Reset Internet Explorer
1 Open Internet Explorer, click on the gear icon , then click on Internet Options.
2 In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
3 In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
Reset Mozilla Firefox
1 Open Firefox, click the Firefox button, go to the Help sub-menu, and select Troubleshooting Information.
2 Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
3 Then click Reset Firefox in the confirmation window that opens. Firefox will close and be reset.
Reset Google Chrome
1 Click on the icon ‘Customize and control Google Chrome’, select ‘Settings’, at the bottom of this page, click on ‘Show advanced settings’.
2 Find the Reset browser settings option, click on Reset button to reset your Google Chrome.
Step 4：Find out the related registry entries and delete.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Google Chrome\shell\open\command "(Default)" = "C:\Documents and Settings\test\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" http://www.<random>.com/?type=sc&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command "(Default)" = "C:\Program Files\Internet Explorer\iexplore.exe http://www.<random>.com/?type=sc&ts=<timestamp>&from=tugs&uid=<hard drive id>"
Step 5：Clear all the cookies of your affected web browsers.
Since the tricky virus has the ability to use cookies for tracing and tracking the internet activity of users, it is suggested users to delete all the cookies before a complete removal.
Google Chrome:
Click on the "Tools" menu and select "Options".
Click the "Under the Bonnet" tab, locate the "Privacy" section and Click the "Clear browsing data" button.
Select "Delete cookies and other site data" and clean up all cookies from the list.
Mozilla Firefox:
Click on Tools, then Options, select Privacy
Click "Remove individual cookies"
In the Cookies panel, click on "Show Cookies"
To remove a single cookie click on the entry in the list and click on the "Remove Cookie button"
To remove all cookies click on the "Remove All Cookies button"
Internet Explorer:
Open Internet explorer window
Click the "Tools" button
Point to "safety" and then click "delete browsing history"
Tick the "cookies" box and then click “delete”
( Methods to open Task Manager: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC or Press the Start button->click on the Run option->Type in taskmgr and press OK.)
Windows Vista and Windows 7
1. Open the Start menu.
2. Click Control Panel and click Uninstall a program.
3. Remove the related programs.
Windows XP
1. Open the Start menu.
2. Click Control Panel and then click Add or Remove Programs.
3. Uninstall related programs.
Windows 8
1. Press Win+R.
2. Type in control panel and click OK.
3. Select Uninstall a program.
4. Remove the related programs.
Step 3: Remove propccleaner.com from browser
Reset Internet Explorer
1 Open Internet Explorer, click on the gear icon , then click on Internet Options.
2 In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
3 In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
Reset Mozilla Firefox
1 Open Firefox, click the Firefox button, go to the Help sub-menu, and select Troubleshooting Information.
2 Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
3 Then click Reset Firefox in the confirmation window that opens. Firefox will close and be reset.
Reset Google Chrome
1 Click on the icon ‘Customize and control Google Chrome’, select ‘Settings’, at the bottom of this page, click on ‘Show advanced settings’.
2 Find the Reset browser settings option, click on Reset button to reset your Google Chrome.
Step 4：Find out the related registry entries and delete.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Google Chrome\shell\open\command "(Default)" = "C:\Documents and Settings\test\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" http://www.<random>.com/?type=sc&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command "(Default)" = "C:\Program Files\Internet Explorer\iexplore.exe http://www.<random>.com/?type=sc&ts=<timestamp>&from=tugs&uid=<hard drive id>"
Since the tricky virus has the ability to use cookies for tracing and tracking the internet activity of users, it is suggested users to delete all the cookies before a complete removal.
Google Chrome:
Click on the "Tools" menu and select "Options".
Click the "Under the Bonnet" tab, locate the "Privacy" section and Click the "Clear browsing data" button.
Select "Delete cookies and other site data" and clean up all cookies from the list.
Mozilla Firefox:
Click on Tools, then Options, select Privacy
Click "Remove individual cookies"
In the Cookies panel, click on "Show Cookies"
To remove a single cookie click on the entry in the list and click on the "Remove Cookie button"
To remove all cookies click on the "Remove All Cookies button"
Internet Explorer:
Open Internet explorer window
Click the "Tools" button
Point to "safety" and then click "delete browsing history"
Tick the "cookies" box and then click “delete”
Solution 2. Remove Propccleaner.com by using SpyHunter anti-malware.
SpyHunter is a world-famous real-time malware protection and removal tool, which is designed to detect , remove and protect your PC from the latest malware attacks, such as Trojans, worms, rootkits, rogue viruses, browser hijacker, ransomware, adware, key-loggers, and so forth. To keep SpyHunter Anti-malware on your computer is an important way to protect your computer in a good condition. Please find the instruction as follow.
Step 1: Press the following button to download SpyHunter.
Step 2: Save the file and Run the program.
Step 3: After installation, click to scan your computer to find out potential threats.
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Step 4: Tick Select all and then Remove to delete all threats.
Guide to download RegCure Pro to optimize PC
If you are still worried about the left over of Propccleaner.com and want to clean all the unwanted registry entries, it is recommended to use RegCure Pro. RegCure Pro is packed with the tools you need to boost your PC’s speed and performance. Featuring an intuitive interface and easy-to-use work flow, RegCure Pro scans common problem areas – and quickly and safely fixes them. As well, it has several tools and features to address other performance and computing issues.
Step 1. Click the icon to install RegCure Pro on your PC.
Step 2. Select "Yes" to download and install RegCure Pro.
Step 3. Click "Next" to continue.
Step 4. RegCure Pro will then install on your computer.
Step 5. Click the "System Scan" button to scan your PC for error.
Step 6. After scanning, choose the issues you want to fix.
Step 6. After scanning, choose the issues you want to fix.
Note: To manually remove Propccleaner.com is very difficult. Any error step may lead to system crash. If you don’t have sufficient expertise in dealing with the manual removal. Install Spyhunter can be your better choice, because it is capable of auto-detecting and removing viruses. You can also Download RegCure Pro to help you clean up the registry files and optimize the computer.
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