Windows Problems Help Center

Thursday, October 23, 2014

Remove Neurowise Adware Step by Step - Removal Guide

Recently some computer users complain that their browser is infected with Neurowise:

Unfortunately, my computer is infected with Neurowise Adware which is giving a billion pop-ups.  I have gone into Uninstall and removed from everywhere but still not fixing the problem.  How can I get this removed?

No worries. In this post, there will be the illustration and the tips to remove Neurowise .

Description of Neurowise  

Neurowise is malicious browser extension which is caused by potentially unwanted program(PUP) This browser extension can be attached on some browsers like Mozilla Firefox, Google Chrome, or Internet Explorer. When the browser is opened, Neurowise will redirect users to its own domain to convince the computer users to install its application. It state that Neurowise will deliver special offers and best deals to you so that you can save money when shopping online.

Unfortunately, some computer users may thought it is a helpful application and installed it on their computer but finally find out that Neurowise is a ad-supported browser add-on which displays a lot of unwanted coupons, web banners, in-line advertisements, pop-ups, interstitial advertisements and other forms of ads on the browser. You will see the ads contain the label ‘Ads by Neurowise’ or ‘Neurowise ads’. The advertisements are displayed every website you are visiting, especially commercial websites such as Walmart, Amazon, Ebay, etc.

Apart from the annoying pop ups, it may introduce other threats to your computer.  If you need to install some programs, you should go to the legit official website. It is suggested to remove Neurowise as soon as possible and it is highly recommended to keep a powerful anti-virus like Spyhunter on the computer to remove and block viruses.

Solutions to remove Neurowise  

In this post, there will be two solutions to remove Neurowise :

1. Remove Neurowise manually.
2. Remove Neurowise by using SpyHunter anti-malware.

Instructions to Get Rid of Neurowise

Method 1: Neurowise  Manual Deletion

Step 1Open Windows Task Manager and close all running processes.
( Methods to open Task Manager: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC or Press the Start button->click on the Run option->Type in taskmgr and press OK.)

Step 2: Reset your browser setting

In the drop-down list of Firefox, go to Help and click on Troubleshooting Information.
Click on the Reset Firefox button to reset it.

Google Chrome: 
Click on the Chrome menu on the right of toolbar and then select Settings.
Scroll down to the bottom to click Show advanced settings.
Go down to the bottom and click Reset browser settings to reset Google Chrome to its default setting.

Click Tools on the up right corner and select Internet Options.
Click on Advanced tab, press Reset button to reset IE to its default settings.

Step 3: Remove files of Neurowise   like the pictures showed:

Step 4: Go to the Registry Editor and remove all the infection registry entries listed here:

(Steps: Hit Win+R keys and then type regedit in Run box to search)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Start Page" = "http://www.<random>.com/?type=hp&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search "CustomizeSearch" = "http://www.<random>.com/web/?type=ds&ts=<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search "SearchAssistant" = "http://www.<random>.com/web/?type=ds&ts=<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}"

Step 5: All the infection associated files listed below need to be removed:

C:\Program Files\<random>

Method  2: Automatic Removal with SpyHunter

SpyHunter is a world-famous real-time malware protection and removal tool, which is designed to detect , remove and protect your PC from the latest malware attacks, such as Trojans, worms, rootkits, rogue viruses, browser hijacker, ransomware, adware, key-loggers, and so forth. To keep SpyHunter Anti-malware on your computer is an important way to protect your computer in a good condition. Please find the instruction as follow. 

Step 1: Press the following button to download SpyHunter.

Step 2: Save it into your computer and click on the Run choice to install it step by step.

Step 3: Click Finish then you can use it to scan your computer to find out potential threats by pressing Scan computer now!

Step 4: Tick Select all and then Remove to delete all threats.

Guide to download Perfect Uninstaller to remove unneeded applications and speed up PC 

If you are still worried about the left over of Neurowise and want to clean all the unwanted registry entries, or want to uninstall other specific programs, it is recommended to use Perfect Uninstaller.

Perfect Uninstaller is a powerful uninstall tool which can completely remove Adobe, Aol Toolbar, Avast, AVG, ESET NOD32, Internet Explorer 8, McAfee, Microsoft Office, Nero 7, Norton, ESET NOD32 and much more difficult to completely uninstall applications. It is better and easier way for you to completely and safely uninstall any unneeded or corrupt application that standard Windows Add/Remove applet can't remove.

A: At first, boot your computer into Safe Mode with Networking.

To perform this procedure, please restart your computer and keep pressing F8 key until Windows Advanced Options menu shows up, then using arrow key to select “Safe Mode with Networking” from the list and press ENTER to get into that mode.

safe mode with networking

B: Follow the below guide to continue.

Step 1. Install and launch Perfect Uninstaller on your PC.

Perfect Uninstaller install

Step 2.  Select "Run" to download and install Perfect Uninstaller.

run and save file

Step 3. After completely install, you can run the Perfect Uninstaller programs and see all your installed programs details.
Program Details

 Step 4. Choose the programs that you want to uninstall, click “Next” to proceed.

 Step 5. Perfect Uninstaller is scanning your PC for associated entries. Click “Next” to remove them.



Note: Manual removal Neurowise  refers to key parts of computer system. Any error step may lead to system crash. If you don’t have sufficient expertise in dealing with the manual removal. Install Spyhunter can be your better choice, because it is capable of auto-detecting and removing viruses. You can also Download Perfect Uninstaller to help you uninstall unneeded applications and registry files that the Standard Add /Remove Program can't completely uninstall.

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