Windows Problems Help Center

Tuesday, October 14, 2014

How to Remove bluegrade.info popups - Removal Instruction

Description of bluegrade.info


Similar to bluegral.netBluegrade.info is a malicious browser extension also can be regarded as a type of SCAREWARE which created to scare the users with false warning message. This adware is used by the cyber criminals to promote some products or service with malicious intents. Bluegrade.info can  attach on all your browsers like Mozilla Firefox, Google Chrome and Internet Explorer, Yahoo, Bing, Opera, Safari, etc.

When you open the browser, Bluegrade.info will pop up the message and states:

WARNING! SYSTEM MAY NOT HAVE MALWARE PROTECTION!!! Attention customer: your personal photos, facebook and other personal passwords as well as credit card information Could be at risk! To Remove Viruses, Malware and Adware, Call Tech Support Online Now: 1-855-809-6707 (High Priority Virus Removal Call Line)

This message aims to scare the user into believing that there is something wrong with their computer. If you  call the tech support number, you will connect to a salesman who will sell you various unnecessary fake or unwanted antivirus software sometimes with high price. Or you will be asked to connect your computer to the salesman's remote tool. In this case, the cyber criminals may steal your personal information and drop down other threats to your system.

It is highly recommend  to ignore the false message and find the way to remove bluegrade.info from your computer as soon as possible. And it is highly recommended to keep a powerful anti-virus like Spyhunter on the computer to remove and block viruses.

Solutions to remove Bluegrade.info 


In this post, there will be two solutions to remove Bluegrade.info:

1. Remove Bluegrade.info manually.
2. Remove Bluegrade.info by using SpyHunter anti-malware.




Instructions to Get Rid of Bluegrade.info


Method 1: Bluegrade.info Manual Deletion

Step 1: Reset your browser setting

Firefox:
In the drop-down list of Firefox, go to Help and click on Troubleshooting Information.
Click on the Reset Firefox button to reset it.

Google Chrome: 
Click on the Chrome menu on the right of toolbar and then select Settings.
Scroll down to the bottom to click Show advanced settings.
Go down to the bottom and click Reset browser settings to reset Google Chrome to its default setting.

IE: 
Click Tools on the up right corner and select Internet Options.
Click on Advanced tab, press Reset button to reset IE to its default settings.

Step 2: Stop related running processes in Windows Task Manager first.
( Methods to open Task Manager: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC or Press the Start button->click on the Run option->Type in taskmgr and press OK.)


Step 3: Open Control Panel in Start menu and search for Folder Options. When you’re in Folder Options window, please click on its View tab, tick Show hidden files and folders and non-tick Hide protected operating system files (Recommended) and then press OK.


Step 4: Go to the Registry Editor and remove all the infection registry entries listed here:

(Steps: Hit Win+R keys and then type regedit in Run box to search)



HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Start Page" = "http://www.<random>.com/?type=hp&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search "CustomizeSearch" = "http://www.<random>.com/web/?type=ds&ts=<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search "SearchAssistant" = "http://www.<random>.com/web/?type=ds&ts=<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}"




Step 5: All the infection associated files listed below need to be removed:

%CommonAppData%\<random>.exe
C:\Windows\Temp\<random>.exe
%temp%\<random>.exe
C:\Program Files\<random>


Method  2: Automatic Removal with SpyHunter


SpyHunter is a world-famous real-time malware protection and removal tool, which is designed to detect , remove and protect your PC from the latest malware attacks, such as Trojans, worms, rootkits, rogue viruses, browser hijacker, ransomware, adware, key-loggers, and so forth. To keep SpyHunter Anti-malware on your computer is an important way to protect your computer in a good condition. Please find the instruction as follow. 

Step 1: Press the following button to download SpyHunter.


Step 2: Save it into your computer and click on the Run choice to install it step by step.



Step 3: Click Finish then you can use it to scan your computer to find out potential threats by pressing Scan computer now!

Step 4: Tick Select all and then Remove to delete all threats.


Guide to download Perfect Uninstaller to remove unneeded applications and speed up PC 


If you are still worried about the left over of bluegrade.info and want to clean all the unwanted registry entries, or want to uninstall other specific programs, it is recommended to use Perfect Uninstaller.

Perfect Uninstaller is a powerful uninstall tool which can completely remove Adobe, Aol Toolbar, Avast, AVG, ESET NOD32, Internet Explorer 8, McAfee, Microsoft Office, Nero 7, Norton, ESET NOD32 and much more difficult to completely uninstall applications. It is better and easier way for you to completely and safely uninstall any unneeded or corrupt application that standard Windows Add/Remove applet can't remove.

A: At first, boot your computer into Safe Mode with Networking.

To perform this procedure, please restart your computer and keep pressing F8 key until Windows Advanced Options menu shows up, then using arrow key to select “Safe Mode with Networking” from the list and press ENTER to get into that mode.

safe mode with networking

B: Follow the below guide to continue.

Step 1. Install and launch Perfect Uninstaller on your PC.

Perfect Uninstaller install

Step 2.  Select "Run" to download and install Perfect Uninstaller.

run and save file

Step 3. After completely install, you can run the Perfect Uninstaller programs and see all your installed programs details.
Program Details

 Step 4. Choose the programs that you want to uninstall, click “Next” to proceed.


 Step 5. Perfect Uninstaller is scanning your PC for associated entries. Click “Next” to remove them.

uninstall_step3

uninstall_step4
uninstall_step5

Note: Manual removal bluegrade.info refers to key parts of computer system. Any error step may lead to system crash. If you don’t have sufficient expertise in dealing with the manual removal. Install Spyhunter can be your better choice, because it is capable of auto-detecting and removing viruses. You can also Download Perfect Uninstaller to help you uninstall unneeded applications and registry files that the Standard Add /Remove Program can't completely uninstall.

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