Windows Problems Help Center

Tuesday, November 24, 2015

Best Way to Remove Err1.9939115.info Pop-up From Your PC

Recently, some computer users complaint that they keep getting a questionable pop-up page from err1.9939115.info with message which ask them to call given number to get help. The pop-up page may display on browser webpage like this:


Have you ever got this issues? If so, your computer might be infected with adware, spyware or malware. Actually, err1.9939115.info is a malicious domain which is used to deliver online tech scam. This malicious domain can be often spread via free downloads from third parties or unreliable websites. Besides, it may also come into your PC through malicious links, corrupted websites, junk emails and so on.

If your computer has been infected, it may change your browser settings so as to launch itself whenever you open a browser or a new tab. And then you will constantly receive the pop-up fake alert stating that Windows security center &firewall service are disable, and your hard disk may have Trojan virus and ask you to call the given number (844)746-9117 to fix it. However, it is a false warning message aims to trick you to purchase unwanted service or install rogue security programs to remove the virus. If you trust it and follow to do, you may fall into its trap and then lose you money and data such as credit card number, passwords or any other identifiable data may be recorded and sent to the attackers. Therefore, please be careful and never attempt to click any link or call the suspicious number. And then you should try your best to remove the err1.9939115.info as soon as possible once detected.

Err1.9939115.info removal processes


Process 1: Remove err1.9939115.info manually.

Process 2: Remove err1.9939115.info automatically with Spyhunter Antispyware.


Process 1: Remove err1.9939115.info manually.


Step 1: Stop related running processes in Windows Task Manager first.

( Methods to open Task Manager: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC or Press the Start button->click on the Run option->Type in taskmgr and press OK.)


Step 2: Remove err1.9939115.info from your browsers.

Internet Explorer

1) Go to 'Tools' → 'Manage Add-ons';
2) Choose 'Search Providers' → choose 'Bing' search engine or 'Google' search engine and make it default;
3) Select "err1.9939115.info"and click 'Remove' to remove it;
4)  Go to 'Tools' → 'Internet Options', select 'General tab' and click 'Use default' button or enter your own website, e.g. Google.com. Click OK to save the changes.



Google Chrome

1) Click on 'Customize and control' Google Chrome icon, select 'Settings';
2) Choose 'Basic Options'.
3) Change Google Chrome's homepage to google.com or any other and click the 'Manage search engines...' button;
4) Select 'Google' from the list and make it your default search engine;
5) Select 'err1.9939115.info' from the list remove it by clicking the "X" mark.



Mozilla Firefox

1) Click on the magnifier's icon and select 'Manage Search Engines....';
2) Choose 'err1.9939115.info' from the list and click 'Remove' and OK to save changes;
3) Go to 'Tools' → 'Options'. Reset the startup homepage or change it to google.com under the 'General tab';



Step 3: Remove err1.9939115.info from Registry.

Open Registry Editor by navigating to Start Menu, type in Regedit, and then click OK. When you have been in Registry Editor, please remove the following related registry entries:


Process 2: Remove err1.9939115.info automatically with Spyhunter Antispyware.


Why so many people choose SpyHunter?
  1. Protect your computer because of it’s sensitive detective capability and strong ability to kill virus.
  2. Be updated every day on a regular basis.
  3. Protect your personal information from releasing to every suspicious program.
  4. Display warnings when you enter unknown or suspicious websites.
Step 1: Press the following button to download SpyHunter.


Step 2: Save it into your computer and click on the Run choice to install it step by step.



Step 3: Click Finish then you can use it to scan your computer to find out potential threats by pressing Scan computer now!

Step 4: Tick Select all and then Remove to delete all threats.


Optional Solution: Download RegCure Pro to optimize PC 


If you are still worried about whether the infection is removed completely and want to clean all the unwanted registry entries,  it is recommended to use RegCure Pro.

Step 1. Install and launch RegCure Pro on your PC.


Step 2.  Select "Yes" to download and install RegCure Pro.


Step 3. Click "Next" to continue.


Step 4. RegCure Pro will open automatically on your screen.


 Step 5. RegCure Pro is scanning your PC for error.


Step 6. After scanning, choose the issues you want to fix. 


Summary: Manual removal of err1.9939115.info is complex and risky task, as it refers to key parts of computer system, and is recommended only for advanced users. If you haven’t sufficient expertise on doing that, it's recommended to download SpyHunter to help you.



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