Windows Problems Help Center

Sunday, October 11, 2015

How can I Remove "help recover files.txt" Ransomware Completely?

Recently, there are some computer users stated that their computers might be infected with a kind of ransowmare, more details listed below:

"My business server got hit from some kind of ransomware which left me a txt message "help recover files.txt".
From what I read in the internet I suppose I'm doomed! I don't want to pay those criminals.
I waw running microsoft security essentials and malware bytes(free-manual check once per week) after the attack I checked with malwarebytes, and eset, nothing found!
Most of my important files were renamed starting with "oorr." followed by the original file name. The virus affected the backup drive and dropbox as well..."

Know more about "help recover files.txt"

If you receive a text message "help recover files.txt" constantly, it is likely that your computer is infected with a ransomware. You may get this ransomware via reading some spam email attachments, visiting hacked/corrupted websites, clicking some malicious links/pop-ups or download some free software from unsafe site, etc. 

Once it gets into your computer, you will receive ransomware message stating that "All your files were protected by a strong encryption with RSA-2048 and the only way to restore them is with the help of the private key and decrypt program which is on our server. It means that you must send them bitcoins and then get their help. However, you should never attempt to follow since there is no guarantee if it is true. Even if you pay the ransom, your files might not be restored.  Worse still, you may lose money and personal information as well as take your PC into risk situation. If you do not remove the ransomware as soon as possible, it may bring more other problems to your PC such as poor PC performance, vulnerable system, disabled programs, and additional malware/viruses, etc. Therefore, you should take action to remove "help recover files.txt" Ransomware completely from computer without hesitation. 

A quick way to solve it: get help from online expert:

Remove "help recover files.txt" Ransomware with effective methods

Method 1: Remove "help recover files.txt" Ransomware from your PC manually

Method 2: Remove "help recover files.txt" Ransomware from your PC automatically

Method 1: Remove "help recover files.txt" Ransomware from your PC manually

Step 1: Restart computer in safe mode.  

Keep pressing F8 key before Windows interface launches. When Windows Advanced Options menu turns up, select Safe Mode with Networking and tap Enter key. 

Step 2: End all running process in Task Manager 

Press Ctrl+Alt+Del together to open Task Manager -> click on processes and tick Processes from all users box -> click on End Process to end all processes 

Step 3: Open Control Panel from Start menu and search for Folder Options. 

When Folder Options window opens, click on its View tab, tick Show hidden files and folders and non-tick Hide protected operating system files (Recommended) and then press OK.

Step 4: Remove all entries below in Registry Editor:

Press Windows+R to launch Run…-> type Regedit into Open box and click OK to open Registry Editor-> find out all registry entries above and delete them

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ""help recover files.txt" Ransomware " = "%AppData%\<random>.exe"
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run ""help recover files.txt" Ransomware " = "%AppData%\<random>.exe"

Method 2: Remove "help recover files.txt" Ransomware from your PC automatically

Scan your PC and remove threats with SpyHunter

SpyHunter is a powerful anti-spyware application that can help computer users to eliminate the infections such as Trojans, worms, rootkits, rogues, dialers, and spywares. SpyHunter removal tool works well and should run alongside existing security programs without any conflicts.

Step 1: Click the button to download SpyHunter

Step 2: Double click on “SpyHunter-Installer.exe” to install the program.

Step 3: After the installation, click “Finish”.

Step 4: Click "Malware Scan" to scan and diagnose your entire system automatically.

Step 5: As the scanning is complete, all detected threats will be listed out. Then, you can click on “Fix Threats” to remove all of the threats found in your system.

Optimize your PC with RegCure Pro

Malware prevention and removal is good. But when it comes to computer maintenance, it is far from enough. To have a better performance, you are supposed to do more works. If you need assistant with windows errors, junk files, invalid registry and startup boost etc, you could use RegCure Pro for professional help.

Step 1. Download PC cleaner RegCure Pro

 a) Click the icon below to download RegCure Pro automatically

 b) Follow the instructions to finish RegCure Pro installation process

Step 2. Run RegCure Pro and start a System Scan on your PC.

Step 3. Use the in-built “Fix All" scheduler to automate the whole optimization process.

Warm tip:

After using these methods, your computer should be free of "help recover files.txt" Ransomware. If you do not have much experience to remove it manually, it is suggested that you should download the most popular antivirus program SpyHunter to help you quickly and automatically remove all possible infections from your computer.

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