Windows Problems Help Center

Wednesday, January 21, 2015

Remove "Important - Your Computer May Not Be Protected" Pop-up Completely

There are many computer users complain about the fake warning pop-up message:

Can you please help me to get rid of this nuisance very bothersome piece of ad-ware - it comes as a POP-UP AD: The problem is that I keep getting this message "Important - Your Computer May Not Be Protected - Please call 1 800 475 7633 As Soon As Possible"  keep getting that nuisance Pop-up whenever I click on a web-page, especially my Firefox browser...... 

In this post, there will be the removal guide for reference.

Description of “Important - Your Computer May Not Be Protected” Pop-up 

“Important - Your Computer May Not Be Protected” is a malicious pop-up which can be caused by potentially unwanted program (PUP) or adware on the infected computer. Usually the malicious program can get into the computer along with some unsafe free software that you can download from the internet or from untrusted sources. Once the computer is infected with “Important - Your Computer May Not Be Protected” Pop-up, it can change the browser setting automatically without your permission and awareness. When open the browser, you will be redirected to a webpage which shows the "Important - Your Computer May Not Be Protected” Pop-up. This can happen on  Internet browsers like Mozilla Firefox, Google Chrome, or Internet Explorer.

“Important - Your Computer May Not Be Protected” pop-up will offer a number to call for help form the so-called technicians. However, this is a tricky information that you should not trust. The call may cause you a high telephone rate. And you will connect to a salesman who will promote service to fix your problem with a high price. To avoid further trouble, it is suggested to remove “Important - Your Computer May Not Be Protected” pop-up as soon as possible. And  it is highly recommended to scan your computer with a powerful anti-virus like Spyhunter to find out other threats and remove them.

Solutions to remove “Important - Your Computer May Not Be Protected” Pop-up   

Solution 1: Manually remove “Important - Your Computer May Not Be Protected” Pop-up 

Step 1: Press Ctrl+Alt+Del keys together to pull up Window Task Manager and end suspicious processes:

Step 2: Disable any suspicious startup items

Windows Vista or Windows7: click start menu→type msconfig in the search bar → open System Configuration →Disable all possible startup items generated.

Step 3: Reset your browser setting

Click Tools on the up right corner and select Internet Options.
Click on Advanced tab, press Reset button to reset IE to its default settings.

In the drop-down list of Firefox, go to Help and click on Troubleshooting Information.
Click on the Reset Firefox button to reset it.

Google Chrome: 
Click on the Chrome menu on the right of toolbar and then select Settings.
Scroll down to the bottom to click Show advanced settings.
Go down to the bottom and click Reset browser settings to reset Google Chrome to its default setting.

Step 3:  Remove files of “Important - Your Computer May Not Be Protected” Pop-up like the pictures showed:

Step 4: Go to the Registry Editor and remove all the infection registry entries listed here:

(Steps: Hit Win+R keys and then type regedit in Run box to search)

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Safari.exe\shell\open\command "(Default)" = ""C:\Program Files\Safari\Safari.exe" http://www.<random>.com/?type=sc&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\SEAMONKEY.EXE\shell\open\command "(Default)" = "C:\Program Files\SeaMonkey\seamonkey.exe http://www.<random>.com/?type=sc&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Default_Page_URL" = "http://www.<random>.com/?type=hp&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Default_Search_URL" = "http://www.<random>.com/web/?type=ds&ts=<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}"

Method  2: Automatic Removal with SpyHunter

SpyHunter is a world-famous real-time malware protection and removal tool, which is designed to detect , remove and protect your PC from the latest malware attacks, such as Trojans, worms, rootkits, rogue viruses, browser hijacker, ransomware, adware, key-loggers, and so forth. To keep SpyHunter Anti-malware on your computer is an important way to protect your computer in a good condition. Please find the instruction as follow. 

Step 1: Press the following button to download SpyHunter.

Step 2: Save the file onto your computer and click on the Run button to install it.

Step 3: After finishing the installation processes,  scan your computer to find out potential threats.

Step 4: Tick Select all and then Remove to delete all threats.

Guide to download RegCure Pro to optimize PC 

If you are still worried about the left over of “Important - Your Computer May Not Be Protected” Pop-up and want to clean all the unwanted registry entries,  it is recommended to use RegCure Pro.

Step 1. Install and launch RegCure Pro on your PC.

Step 2.  Select "Yes" to download and install RegCure Pro.


Step 3. Click "Next" to continue.

Step 4. RegCure Pro will open automatically on your screen.

RegCure Pro

 Step 5. RegCure Pro is scanning your PC for error.

 RegCure Pro2

Step 6. After scanning, choose the issues you want to fix. 


Note: Manual removal “Important - Your Computer May Not Be Protected” Pop-up is a huge process and a risky method to cause irreversible man-made damage to your computer. If you don’t have sufficient expertise in dealing with the manual removal. You can download and Install Spyhunter to detect and remove viruses. You can also Download RegCure Pro to help you clean up unwanted registry entries and files to optimize the computer.

It could also be a Pay per Call scam, from an off shore account.... $10 per minute.

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