Windows Problems Help Center

Monday, December 15, 2014

Remove Nielsen/NetSight/NetRatings Completely From the Computer

Recently, there are many computer users complain about the Nielsen:

PLEASE HELPPPPPP! I have the Nielsen Company extension/add-on/plug-in on all 3 of my browsers (Chrome, FF, IE)  I cannot remove this plug in no matter what I do.  Can I uninstall and re-install my browsers to fix this? Any help you can give me would be appreciated. Thanks a million! 

Does anyone know ANYTHING about the Nielsen/NetSight software? My girlfriend is quite certain that she did not install it, but sometime around the end of last year/beginning of this year, several pieces of software appeared on her MacBook Pro that seem to have some relation to Nielsen ratings and their NetSight software.  Can any body tell how can we get rid of it?

Information about Nielsen/NetSight/NetRatings

Nielsen/NetSight/NetRatings is a potentially unwanted program that can be installed on the computer along with the third party from the Internet, such as suspicious web sites, spam email attachment, downloading freeware or shareware by using infected media or USB devices, sharing files over P2P network, installing a fake anti-spyware program for the PC and etc. If you don't pay attention to the items you click on or the programs installation processes, you may not notice the malware install on your computer.

Once gets into the computer, it will change the computer setting by injecting its codes and files to change the system files, registry entries. It will modify the browser setting and add a lot of unwanted add-on or extension on your browser. According to some users, some of it is actual resident software on the machine, some of it appears to be some kind of Safari plugin. (The Safari plugin is called NielsenWebKit.bundle and the program is in /Library/NetSight among other places.)

The extension can be attached on all the browsers like Mozilla Firefox, Google Chrome and Internet Explorer, Yahoo, Bing, Opera, Safari. When you open the browser,  the extension from Nielsen/NetSight/NetRatings will pop up and hijack your homepage, search engine and new tab by its related websites. It will take control of your browser and generate a lot of ads and deals on your browser. It is suggested to remove Nielsen/NetSight/NetRatings and all its related programs completely to turn your browser to be normal. You can follow the guide below to remove this Nielsen/NetSight/NetRatings.

Instructions to Get Rid of Nielsen/NetSight/NetRatings

Method 1: Nielsen/NetSight/NetRatings manual removal

Step 1Open Windows Task Manager and close all the related running processes.

( Methods to open Task Manager: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC or Press the Start button->click on the Run option->Type in taskmgr and press OK.)

Step 2: Remove Nielsen/NetSight/NetRatings from control panel.

1) On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:

Windows Vista/7/8: Click Uninstall a Program.
Windows XP: Click Add or Remove Programs.

2) When you find the program Nielsen/NetSight/NetRatings, click it, and then do one of the following:

Windows Vista/7/8: Click Uninstall.
Windows XP: Click the Remove or Change/Remove tab (to the right of the program).

Step 3: Reset your browser setting

In the drop-down list of Firefox, go to Help and click on Troubleshooting Information.
Click on the Reset Firefox button to reset it.

Google Chrome: 
Click on the Chrome menu on the right of toolbar and then select Settings.
Scroll down to the bottom to click Show advanced settings.
Go down to the bottom and click Reset browser settings to reset Google Chrome to its default setting.

Click Tools on the up right corner and select Internet Options.
Click on Advanced tab, press Reset button to reset IE to its default settings.

Step 4: Go to the Registry Editor and remove all the infection registry entries listed here:

(Steps: Hit Win+R keys and then type regedit in Run box to search)

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\TabbedBrowsing "NewTabPageShow" = "1"
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main "Start Page" = "http://www.<random>.com/?type=hp&ts=<timestamp>&from=tugs&uid=<hard drive id>"
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes "DefaultScope" = "{33BB0A4E-99AF-4226-BDF6-49120163DE86}"
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command "(Default)" = "C:\Program Files\Mozilla Firefox\firefox.exe http://www.<random>.com/?type=sc&ts=<timestamp>&from=tugs&uid=<hard drive id>"

Method  2: Automatic Removal with SpyHunter

SpyHunter is a world-famous real-time malware protection and removal tool, which is designed to detect , remove and protect your PC from the latest malware attacks, such as Trojans, worms, rootkits, rogue viruses, browser hijacker, ransomware, adware, key-loggers, and so forth. To keep SpyHunter Anti-malware on your computer is an important way to protect your computer in a good condition. Please find the instruction as follow. 

Step 1: Press the following button to download SpyHunter.

Step 2: Save it into your computer and click on the Run choice to install it step by step.

Step 3: Click Finish then you can use it to scan your computer to find out potential threats by pressing Scan computer now!

Step 4: Tick Select all and then Remove to delete all threats.

Guide to download RegCure Pro to optimize PC 

If you are still worried about the left over of Nielsen/NetSight/NetRatingsand want to clean all the unwanted registry entries,  it is recommended to use RegCure Pro. RegCure Pro is packed with the tools you need to boost your PC’s speed and performance. Featuring an intuitive interface and easy-to-use work flow, RegCure Pro scans common problem areas – and quickly and safely fixes them. As well, it has several tools and features to address other performance and computing issues.

Step 1. Install and launch RegCure Pro on your PC.

Step 2.  Select "Yes" to download and install RegCure Pro.


Step 3. Click "Next" to continue.

Step 4. RegCure Pro will open automatically on your screen.

RegCure Pro

 Step 5. RegCure Pro is scanning your PC for error.

 RegCure Pro2

Step 6. After scanning, choose the issues you want to fix. 


Note: Manual removal Nielsen/NetSight/NetRatings is very difficult. If you don’t have sufficient expertise in dealing with the manual removal, you are suggested to Install Spyhunter to auto-detect and remove viruses safely and quickly. You can also Download RegCure Pro to help you remove unneeded registry files and optimize the computer.

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